Refund and Returns Policy
At Checkgoods, customer satisfaction is our top priority. If your order arrives damaged, defective, incorrect, or simply does not meet your expectations, we’re here to help. Our return and refund process is designed to be simple, transparent, and hassle-free.
Please review the policy below for complete details regarding returns, exchanges, refunds, and cancellations.
Return Eligibility
You may request a return within 30 days of the delivery date.
To qualify for a return, the item must meet the following conditions:
- Unused and in its original condition
- Returned in the original packaging
- Free from damage, stains, modifications, or signs of wear
- Accompanied by the original order number or proof of purchase
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Final sale items
- Clearance products
- Customized or personalized items
- Gift cards (if applicable)
How to Request a Return
To begin a return request, please contact our customer support team.
Required Information
Please include:
- Your order number
- Product name(s)
- Reason for return
- Photos of the item (if damaged, defective, or incorrect)
Contact Email
Our support team typically responds within 1–2 business days with return instructions and authorization details.
Return Shipping
Damaged, Defective, or Incorrect Items
If the item arrives damaged, defective, or incorrect, Checkgoods will cover all return shipping costs.
Customer Preference Returns
For returns requested due to personal preference, change of mind, or ordering the wrong item, customers may be responsible for return shipping costs unless otherwise stated.
Return instructions will be provided by our support team before shipping the item back.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing typically takes 5–7 business days
- Financial institutions may require an additional 3–5 business days to post the refund
You will receive a confirmation email once the refund has been successfully processed.
Exchanges
We are happy to offer exchanges when eligible.
Exchange Conditions
- Exchange requests must be submitted within 30 days of delivery
- Replacement products must be of equal or lesser value
- Returned items must pass inspection before an exchange is approved
Once approved, the replacement item will be shipped as soon as possible.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
If an order has already been dispatched, it can no longer be canceled and must follow the standard return procedure after delivery.
Product Condition Requirements
To be eligible for a refund or exchange:
- Products must be unused
- Original packaging must be intact
- All included accessories, manuals, and components must be returned
- Products must remain in resellable condition
Items returned in damaged, altered, or heavily used condition may not qualify for a refund or exchange.
Damaged, Defective, or Missing Items
If your order arrives damaged, defective, or missing components, please notify us within 48 hours of delivery.
To expedite the resolution process, please provide:
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
After verification, we will arrange either:
- A replacement product
- A full refund
- A partial refund (where appropriate)
No Restocking Fees
Checkgoods does not charge any restocking fees for approved returns.
We believe in maintaining a fair and transparent return process with no hidden costs.
Refund Delays & Disputes
If you have not received your refund after the stated processing period:
- Verify with your bank or payment provider.
- Check your payment account for pending transactions.
- Contact our customer support team for assistance.
We will work with you to resolve any refund concerns as quickly as possible.
Policy Updates
Checkgoods reserves the right to update or modify this Return & Refund Policy at any time. Any updates will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team.
Checkgoods Customer Support
Email: contact@checkgoods.shop
Phone: +1 (207) 211-6081
Business Address
701 W Collins Dr
Casper, Wyoming 82601
United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (PST)
Saturday – Sunday: Closed
Customer Support Availability
Live Support: Monday – Friday, 9:00 AM – 6:00 PM (PST)
Email Support: Available 24/7
Average Response Time: Within 12 Hours
